Privacy Policy
Effective Date: January 15, 2025
Our Commitment to Your Privacy
vylmoraxipen understands that your financial information deserves the highest level of protection. As Australia's trusted financial reporting platform for investors, we've built our entire system around keeping your data secure and private.
This policy explains exactly how we collect, use, and protect your information when you use our services. We believe in being completely transparent about our practices – no confusing legal jargon, just straightforward explanations of what happens with your data.
Our approach is governed by Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. We go beyond compliance requirements because your trust is what matters most to our business.
Information We Collect
We collect information to provide you with accurate financial reporting and analysis. Here's what we gather and why:
Personal Information
- Name and contact details for account setup and communication
- Investment portfolio data to generate your reports
- Financial institution connections (read-only access)
- Risk tolerance and investment preferences
- Communication preferences and notification settings
Technical Information
- Device and browser information for security purposes
- IP addresses to detect unusual activity
- Usage patterns to improve our reporting tools
- Login timestamps for account security
- Report generation and download history
We never collect more than what's needed to provide our services. Every piece of information serves a specific purpose in delivering accurate financial insights to help with your investment decisions.
How We Use Your Information
Your data powers our financial reporting services, but we're selective about how we use it:
Report Generation
We analyze your portfolio data to create personalized financial reports, performance summaries, and investment insights tailored to your specific holdings and goals.
Account Management
We use your contact information to send important updates about your account, new features, and regulatory changes that might affect your investments.
Service Improvement
Anonymous usage data helps us understand which reporting features are most valuable, allowing us to build better tools for Australian investors.
Security Monitoring
We monitor login patterns and technical data to protect your account from unauthorized access and identify potential security threats.
Data Sharing and Third Parties
We're extremely careful about who has access to your information. Here's our complete approach to data sharing:
We Never Sell Your Data
Your financial information is never sold, rented, or shared with marketing companies. This is a firm commitment that will never change.
We do share limited information in these specific circumstances:
Service Providers: We work with carefully vetted technology partners for data processing and security services. These companies can only access what's necessary for their specific function and are bound by strict confidentiality agreements.
Legal Requirements: If required by Australian law or court order, we may share information with regulatory bodies like ASIC or law enforcement. We review all requests carefully and only provide the minimum information required.
Business Operations: In the unlikely event of a merger or acquisition, your data would transfer to the new entity under the same privacy protections outlined in this policy.
Your Privacy Rights
Under Australian privacy law, you have significant control over your personal information:
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Information
Update any incorrect or outdated information in your account. Most details can be changed directly in your dashboard.
Delete Your Account
Request complete deletion of your account and associated data. This process is permanent and cannot be reversed.
Restrict Processing
Limit how we use your information while keeping your account active. Useful if you're temporarily inactive but want to retain access.
Data Portability
Export your financial reports and account data in a standard format for use with other services or personal records.
Withdraw Consent
Opt out of optional data processing activities like usage analytics or product improvement research at any time.
To exercise any of these rights, contact our privacy team using the details below. We respond to all requests promptly and never charge fees for reasonable requests.
Security Measures
Protecting your financial data requires multiple layers of security. Here's how we keep your information safe:
Our technical infrastructure uses 256-bit SSL encryption for all data transmission and AES-256 encryption for data storage. We maintain SOC 2 compliance and undergo annual penetration testing by independent security firms.
Access to your data is strictly limited to authorized personnel who need it for their specific job functions. All access is logged and monitored, with regular reviews to ensure compliance with our security policies.
We also provide security tools to help protect your account, including login notifications, session management, and suspicious activity alerts. You can review and manage these settings in your account dashboard.
Data Retention and Storage
We keep your information only as long as necessary to provide our services and meet legal requirements:
Active Accounts: While your account is active, we retain all data needed to generate reports and maintain service quality. This includes your portfolio information, generated reports, and account settings.
Inactive Accounts: If you don't log in for 24 months, we'll contact you about account closure. Without response, we'll delete your account and associated data after 36 months of inactivity.
Deleted Accounts: When you request account deletion, we remove all personal information within 90 days. Some anonymized usage statistics may be retained for service improvement purposes.
Legal Requirements: Certain financial records may be retained longer to comply with Australian taxation and financial services regulations. These records are stored securely and used only for compliance purposes.
All data is stored within Australia using certified data centers that meet strict physical and digital security standards. We don't transfer personal information outside Australia without your explicit consent.
International Data Transfers
vylmoraxipen keeps your data within Australia's borders whenever possible. However, some limited transfers may occur for technical reasons:
Our primary data storage and processing occurs in certified Australian data centers. When we use international service providers for specific technical functions, we ensure they meet Australian privacy standards through detailed contractual agreements.
Any international transfers are limited to what's necessary for service delivery and include appropriate safeguards like encryption, access controls, and regular compliance audits.
You can request details about specific data transfers by contacting our privacy team. We maintain detailed records of all international data handling for transparency and compliance purposes.
Cookies and Tracking
We use cookies and similar technologies to improve your experience and secure your account:
Essential Cookies: Required for login, security, and basic functionality. These cannot be disabled without affecting core features.
Performance Cookies: Help us understand how you use our reporting tools so we can improve them. These are optional and can be disabled in your preferences.
Security Cookies: Detect unusual activity and protect against unauthorized access. These work alongside our other security measures.
We don't use advertising cookies or share cookie data with marketing companies. All cookies expire within a reasonable timeframe and can be managed through your browser settings or account preferences.
Changes to This Policy
We update this privacy policy when our practices change or new regulations require modifications. Here's how we handle updates:
Significant changes are communicated at least 30 days before they take effect through email notifications and prominent notices in your account dashboard. Minor clarifications or administrative updates are posted immediately with clear change logs.
We maintain an archive of previous policy versions so you can review what's changed over time. If you disagree with policy changes, you can close your account before they take effect.
The current version is always available at vylmoraxipen.com/privacy-policy with the effective date clearly displayed. We recommend checking periodically for updates, especially if you're a regular user of our services.
Privacy Questions or Concerns?
Our privacy team is available to help with questions, requests, or concerns about your data.
We respond to privacy inquiries within 5 business days and provide updates if complex requests take longer to resolve.